View Fiori - Terms & Conditions

Last Updated: July 9, 2026 These Terms & Conditions constitute a legally binding agreement between View Fiori and every visitor, user, or customer accessing or purchasing through this website. By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Definitions

Store: View Fiori online store. Customer: Any person using the website or purchasing products. Products: Preserved flower arrangements, acrylic products, vases, gifts, and accessories offered through the store. Order: Any purchase request submitted through the website, whether pending or confirmed.

2. Acceptance of Terms

By using this website, the customer confirms that they have read, understood, and accepted these Terms & Conditions. If you do not agree with any provision, you should discontinue using the website.

3. Products

Our products are created using natural preserved and dried flowers. As a result, slight variations in color, flower size, texture, or arrangement may occur. Such variations are natural characteristics of the products and shall not be considered manufacturing defects. Some products are handmade, while certain items are classified as One of a Kind and cannot be reproduced identically.

4. Product Availability

Certain natural materials may become unavailable due to seasonal or supplier limitations. In such cases, the store reserves the right to replace a component with another of similar quality, appearance, and value while preserving the overall design, or to contact the customer if a significant modification is required.

5. Pricing

All prices are displayed in Saudi Riyals (SAR). Prices include Value Added Tax (VAT), where applicable, unless otherwise stated. The store reserves the right to modify prices at any time; however, confirmed orders will not be affected by subsequent price changes.

6. Placing Orders

The customer is responsible for providing complete and accurate personal information, including name, phone number, and delivery address. The store shall not be liable for delays or failed deliveries resulting from incorrect information.

7. Payment

The store accepts the payment methods available on the website. An order shall only be considered accepted after successful payment or approval of the selected payment method and the issuance of an order confirmation.

8. Order Preparation

Preparation times vary depending on the product type and seasonal demand. Ready-made items are prepared within the period specified on the product page, while custom-made products may require additional preparation time.

9. Shipping & Delivery

The store relies on third-party shipping providers. Delivery times may vary depending on the destination, logistics, weather conditions, or peak seasons. The store is not responsible for delays caused by shipping companies or circumstances beyond its reasonable control.

10. Receiving Orders

Customers should inspect their orders upon delivery. If the package arrives damaged or incomplete, the customer must contact the store within 24 hours and provide clear photographs of both the product and its packaging before using the product.

11. Order Cancellation

Orders may be cancelled before preparation begins. Once production has started, materials have been allocated, or the order has been shipped, cancellation may no longer be possible.

12. Returns & Exchanges

Due to the nature of our preserved flower arrangements and custom-made products, returns or exchanges of non-defective products are generally not accepted, except where required by applicable law or where the product is materially different from its description or arrives damaged. Returned items must remain unused and in their original condition.

13. Defective Products

If a manufacturing or preparation defect is confirmed, the store may, at its discretion, repair, replace, or refund the affected product after reviewing the case.

14. Acceptable Use

Users may not misuse the website, attempt unauthorized access, interfere with its operation, copy its content, or engage in any unlawful activity through the website.

15. Intellectual Property

All trademarks, logos, product names, photographs, designs, graphics, and written content displayed on this website are the exclusive intellectual property of View Fiori and may not be copied, reproduced, distributed, or used without prior written permission.

16. Privacy

The store is committed to protecting customer information and will only use personal data for order fulfillment, customer service, legal compliance, and improving the shopping experience in accordance with the Privacy Policy.

17. Limitation of Liability

The store shall not be liable for indirect, incidental, or consequential damages arising from misuse of the products, improper storage, or circumstances beyond the store's control. Liability, where applicable, shall be limited to the value of the relevant order to the extent permitted by law.

18. Force Majeure

The store shall not be held responsible for delays or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, government actions, service interruptions, epidemics, wars, or similar events.

19. Amendments

The store reserves the right to amend these Terms & Conditions at any time. The version published on the website shall be the governing version from its publication date.

20. Governing Law

These Terms & Conditions shall be governed by the laws and regulations of the Kingdom of Saudi Arabia. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent authorities within the Kingdom of Saudi Arabia.

21. Contact Us

For inquiries, complaints, or customer support, please contact View Fiori through the official communication channels published on the website.

Customer Acknowledgment

By placing an order or using this website, the customer confirms that they have read, understood, and accepted these Terms & Conditions, and that all information provided is accurate and complete.